Product exchange and return policy

Product exchange-return policy

Conditions for changing/returning products Consider the following conditions.

  1. Customers must notify of product exchange/return within 14 days after receiving the product.
  2. The company reserves the right to exchange and return products in the following cases:
    • Products are defective, broken-damaged, lost in transportation.
    • The product received does not match the product description stated on the website.
    • The product received does not correspond to the order list.
  3. Products that are not subject to exchange/return conditions
    • Group of special order/manufactured products.
    • Clearance product group, special price
    • Showcase products
    • The shedding of carpet fibers is normal.
    • Products that are caused by the ordered product not being compatible with the customer's personal tastes, such as a change of mind.
  4. To return the product, the customer must return the product to the company themselves via private transport and the customer will be responsible for the cost of returning the product themselves.
    • Product returns/exchanges The customer must return the product to the company in the original condition in which the customer received it.
    • Customers should take photos/videos. of the product before or during packing to be used as evidence confirming the condition of the product
  5. In the case of defective products caused by production and it is determined that your carpet is within the warranty conditions, the company will exchange the product for a new one or replace it with a product of an equivalent model. or make repairs or take appropriate action. There will be no refunds under any circumstances.
  6. In the event that the product is damaged due to customer use, the company will not accept the return/exchange of the product. Including damage caused by natural deterioration of use. A tear is a scratch caused by impact with another object or an accident, etc.

How to change/claim products

  1. The customer must inspect and receive the product. And notify to change the product within 14 days after receiving the product if problems are found, such as the wrong model, wrong color, incomplete quantity, or damage, etc.
  2. Customers must report problems at kttsocial@kleen-tex.co.th or telephone number 038 296 891 to 3 ext. 122 or 083 117 9593 first every time. The customer must attach the receipt. and payment confirmation documents Photo/video of product with reason for wanting to exchange
  3. Products that have problems from the product You can inform us of the change. which must be verified first in every case
  4. Staff will contact you within 3 business days to confirm the need to exchange the product. before proceeding with returning the product By the consideration of the company considered final
  5. Don't accept change. In the case of products that are already in use Or in the case where the customer wants to change it without the cause of a product problem.

How to return products/refund

  1. Customers can return the product within 14 days after receiving the product if problems are found.
  2. Customers must report problems at kttsocial@kleen-tex.co.th or telephone number 038 296 891 to 3 ext. 122 or 083 117 9593 first every time. The customer must attach the receipt. and payment confirmation documents Sales slip/tax invoice Photo/video of product with reason for wanting return
  3. Officials will contact you within 3 business days. The company reserves the right to consider returning the product according to the conditions specified. However, the consideration of the company considered final
  4. The product must not be damaged/damaged as a result of the customer's actions.
  5. The product must not have been used.
  6. Products received under the terms of the promotion, such as free gifts, exchange products, exchange products, etc., must be returned together with the main product.
  7. Return shipping costs Gift wrapping cost Special packaging, installation and other service fees are non-refundable.

Conditions for reimbursement for goods and services

The company reserves the right to consider refunding the cost of products and services. The refund will not be made in cash in all cases. The product and service value will be refunded using the following methods:

  1. Pay back in coupons to use in place of cash. To purchase products and services that www.kmatonline.com Within 14 days after the company confirms the return.
  2. Refunds will be paid into the customer's bank account within 7-20 days after the company confirms receipt of the return. and received complete refund documents
  3. Repay the amount to your credit/debit card. Place of payment After the company Receive complete refund documents The refund period depends on the operations of each bank.
  4. Credit limit will be refunded to credit card within 15-30 business days.
  5. Refunds will be refunded to your debit card within 30-45 business days.